The Digital Literacy assessment measures a candidate’s understanding of computer hardware, software, and terms frequently used when speaking about the internet in general. This is useful in predicting if a candidate has the ability to quickly understand and successfully navigate company-specific software. The Digital Literacy assessment is typically completed in under 30 minutes with an average score of 80%. The top 10% of candidates score 86% and complete the test in around 23 minutes.
The Typing Test measures a candidate’s speed and accuracy when typing a simple paragraph. The test offers an insight into how quickly a candidate will be able to craft correspondence and how many errors it might contain based on their typing speed. This assessment typically takes 3 minutes with an average score of 39 WPM / 99.1% Accuracy. The top 10% of candidates score 62.3 WPM / 100% Accuracy and typically complete the test in under 2 minutes.
The Scheduling Assessment tests a candidate’s ability to schedule an appointment between 4 participants who have varying timezones and schedule constraints. Candidates are scored on the quality of their email response, their ability to suggest an appropriate meeting time (keeping in mind all of the schedule constraints), and their overall professionalism. This assessment typically takes 15 minutes to complete and has an average score of 13 out of 22. The top 10% of candidates score 19 out of 22 and complete the assessment within 9 minutes.
The Email Simulation tests a candidate’s ability to look up requested information in a company’s FAQ and write an email response including the requested information. Candidates are tested on their composition skills, their command of the English language, general spelling and grammar, and their ability to accurately answer incoming questions. The Email Simulation typically takes 15 minutes to complete and has an average score of 6 out of 11. The top 10% of candidates score 9 out of 11 and complete the assessment within 10 minutes.
Administrative professionals will find themselves amidst a flurry of duties as they are often are in charge of handling large amounts of information and distributing that information throughout the office. Many are tasked with handling incoming calls and emails which can be anything from an upset client to an interested prospect. As the first person that many customers and clients will interact with, successful Administrative professionals effectively embody their company’s values and give provide prospects with a positive first impression of their company.
Administrative supports are often called on to maintain the office calendar and are sometimes even asked to manage personal calendars. When managing a personal calendar, accurate scheduling (or rescheduling) is crucial to success. Missed meetings, incorrectly timed events, or incorrect phone numbers included on a calendar invite can end up in an extremely stressful situation for all involved. Calendar management is vital to the success of many professionals and should be taken very seriously.
Due to the large amount of information that might pass through an Administrative professional’s hands, organization is key to succeeding in the position. Often times companies will utilize both a paper filing system and a computer filing system, so professionals should be well-versed in both. Aside from actively filing different documents, Administrative professionals may be asked to create or edit different kinds of documents and should have the skills to do so.